Booking & Accident Liability:
What is included in my New Zealand campervan rental rate?
Daily vehicle hire rates include unlimited kilometres. All motorhomes are fully equipped with linen, bedding, kitchen and general living equipment. We encourage you to download the thl Roadtrip App for a show-through of your camper. The App also features CamperHelp 'how to' videos, showing you how to use the features of your camper.
All campervans are insured for damage and for damage to the property of a Third Party, see Vehicle Liability page for details

What is the minimal rental period?
Minimum and maximum rental periods apply and are subject to change, please contact our Bookings Hosts for more information.

Do we pay Goods & Services Tax?
Goods and Services tax (GST) is included in the daily gross rental rate of your vehicle hire.

How are the rental (hire) days charged?
Campervan rates (rental days) are calculated on a calendar day basis.
The first and last day of your rental, irrespective of the times of collection and return, are calculated as rental days.

Will I get a refund if I return a day early or pick up late?
There is no refund available for late pick-up or early return of the vehicle.

Are unlimited kilometres included in my New Zealand rental?
Yes, unlimited kilometres are included in your rental.

If I pick up at 11am and drop off the next day at the same time, why is it showing as two days?
Rental days are calculated on a calendar day basis. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental.

Fees & Charge:
What are the location/one-way fees for my New Zealand rental?
A location fee of NZ$200 applies to all campervans picked up or dropped off in Queenstown (for same city collection and return only one fee applies)
The One-Way fee is charged per hire. Minimum One-Way rental period requirements are subject to change.

• A One-Way fee of NZ$170 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick up is between 1 April and 30 September
• A One-Way fee of NZ$280 applies where pick up originates from Auckland and returns to Christchurch or Queenstown, where pick up is between 1 October and 31 March
• A One-Way fee of NZ$170 applies where pick up originates from Christchurch to Queenstown, where pick up is between 1 April and 31 March
• A One-Way fee of NZ$85 applies where pick up originates from Queenstown to Christchurch, where pick up is between 1 October and 31 March
• A One-Way fee of NZ$170 applies where pick up originates from Christchurch or Queenstown to Auckland, where pick up is between 1 October and 31 March

Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
A NZ$115 surcharge will apply to all rentals picked up and/or dropped off on observed public holiday dates at the pick-up and drop-off location.

What is the Credit Card Authority?
Permission for thl to retain the credit or debit card details to allow for the recovery of any amounts due by the customer during or upon conclusion of their campervan rental pursuant to the Rental Agreement Terms and Conditions.
These charges include, but are not limited to, vehicle cleaning (this includes toilet and waste water tank emptying), speeding, toll way, parking or freedom camping fines, on road assistance, delivery and return of vehicle, late drop off fees, failure to return the vehicle with full diesel or petrol tanks or full LPG bottle (pre-paid fuel and pre-paid gas is included in the Express Return Pack), rental extensions or Exclusions.
For security purposes, only the customer’s credit or debit card can be used for the Credit Card Authority.

What credit cards do you accept in New Zealand?
We accept credit cards/debit cards from Visa, MasterCard and American Express.
Please note, a surcharge of 2.7% will apply to all Visa and MasterCard credit card/debit card transactions. A 5.2% fee is applicable to American Express credit cards.

Why is a cleaning fee charged ?
We reserve the right to charge the customer a $299 cleaning fee if the campervan is not returned in a clean condition. This includes smoking-related cleaning, as smoking is not permitted in the campervan and a deep-clean if animals have been permitted in the campervan.

What are the road user recovery fees and how does it affect my New Zealand rental?
2 berth vehicles, 3 berth vehicles, Mighty Double Down, Britz Voyager, Britz Discovery, maui Cascade and maui Cascade Elite - $7.64 (per 100 kilometres)
Mighty Double Up, Mighty Big Six, Britz Explorer, Britz Frontier, maui Beach, maui Beach Elite, maui River and maui River Elite - $8.04 (per 100 kilometres) 

Discounts:
Do multiple campervan rentals qualify for discount, including if bookings are in two countries?
Yes, discounts apply. Should you have more than one consecutive rental, the bookings can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in South Africa for Britz and maui; Australia and New Zealand for Britz, maui and Mighty can be combined to qualify if travel is within a 3-month period.

Do you offer long hire discounts?
Long hire discounts may apply, contact us for further details.

Liability and Liability Reduction Option:
What is Vehicle liability?
Accident liability is the maximum dollar amount (cost) which the hirer is responsible to pay per accident. This includes damage to the rental vehicle and any third party property. The accident liability which applies depends upon the option selected by the hirer. Standard accident liability is included in the daily vehicle hire rate. For a reduced accident liability, the hirer may choose to purchase Liability Reduction Option or the Inclusive Pack. It is important to note that irrespective of the option selected, that liability is not limited in some cases which are excluded (noted in the rental agreement) or if the terms of the rental agreement are breached by the hirer and this causes or contributes to any damage.

What is the Liability Reduction Option?
By purchasing the Liability Reduction Option or the Inclusive Pack (which includes the Liability Reduction Option) the customer can reduce their liability to Nil for 2WD vehicles or $500 per accident for 4WD vehicles. It is important to note that irrespective of the option selected, that liability is not limited in some cases which are excluded (noted in the rental agreement) or if the terms of the rental agreement are breached by the hirer and this causes or contributes to any damage.

What is the credit card administration fee in New Zealand?
All Liability Deposits (plus any other credit card transactions) are subject to a 2.7% credit card administration fee for Visa and MasterCard and 5.2% for American Express in addition to the Liability Deposit amount.
Don’t forget to check that your credit or debit card has the funds available and that the amount does not exceed your daily withdrawal allowance.

Changes/Cancellations to Booking:
Can I change the drop-off destination during my hire?
If you want to change the drop-off destination, you must first obtain authorisation from our Booking Hosts.
Subject to the change of drop-off destination being approved, an additional charge of up to NZ/AU$750.00 may apply.

Can I change the campervan that I originally booked?
If you would like to collect a larger campervan, and your preference is available, additional fees may apply.
Should you decide, when you arrive at the branch, to take a smaller campervan than you have booked, (if available), you will not be entitled to any refund

What happens if I cancel my New Zealand booking - what are the cancellation fees?

• If cancelled up to 61 days prior to pick-up ..............No Fee 
• If cancelled from 60 to 22 days prior to pick up.......10% of Rental 
• If cancelled from 21 to 7 days prior to pick-up ........20% of Rental 
• If cancelled 6 to 1 days prior to pick-up ..................50% of Rental 
• If cancelled on day of pick up or No-Show .............100% of Rental 
• If vehicle is returned early there is no refund available for the unused days
• The cancellation fee period is based on New Zealand Standard time

Please note that if you change the travel dates of your booking and subsequently cancel:

• the cancellation fee applying to the original cancellation period will apply where you have postponed your travel dates; and
• the cancellation fee apply to the new cancellation period will apply where you have brought forward your travel dates

Can I change the return date during my hire?
If you wish to change the return date of your campervan rental, you must first obtain authorisation from our Booking Hosts, to confirm that this is possible. Additional fees will apply for the additional days added.
If you return later than your confirmed date, without approval then late fees and additional fees for the extra days will be applied.
No refund applies for early returns.

Additional Products and Services:
Are there additional fees for extra drivers?
An additional driver's fee of $2.50 per day, per driver, per hire will apply. (Max charge $37.50)

What does the Express Return Pack include?
The Express Return Pack may be added to your booking (at an additional cost) for a hassle free end.
This includes:

• Return the fuel tank and gas bottle empty 
• Express keys drop off (if purchased with Liability Reduction Option or Inclusive Pack) 
• Road User Charges (in New Zealand only) 
• Toilet and waste water emptying services (at selected branches)

If travelling in our new Britz eVolve electric camper in New Zealand - the Express Return Pack includes:

• Toilet and waste water emptying services (at selected branches) 
• Express keys drop off (if purchased with Liability Reduction Option or Inclusive Pack)

Arrival and Departure:
Preparing for Arrival:
Does every driver have to be there on pick up of the campervan?
Yes. Each driver needs to present their full, valid driver’s license upon collection of the campervan (photo copies are not accepted) and all drivers are required to sign the rental agreement.

What time should we arrive to collect our campervan?
Your campervan can only be collected within the branch operating hours. 

What should I expect on arrival?
We recommend that you allow one hour for the collection process. You will need to bring with you, your valid drivers license and, if this is in another language, an approved English translation will be required.
To save time you can complete the self check-in prior to arrival - this allows you to enter driver details and add on any extra hire items you might need for your holiday.
By providing us with your details in advance our branch staff can process your rental vehicle faster, allowing you to get on the road with a minimal wait time. You will be asked to watch a driver safety video and given an introduction to your campervan by a friendly member of our crew.

If our flight arrives late, can I pick up after hours?
If, due to unforeseen circumstances, you wish to collect your vehicle after business hours, you must first get approval from our Booking Hosts.
Subject to the late pick-up being approved, an additional charge of NZ/AU$150 will apply.

Can we leave/collect our campervan at the airport or can you deliver it?
Campervans must be collected from and returned to the branch confirmed for your booking.

New travel rules for New Zealand
The New Zealand Government has introduced a new travel requirement for some visitors and transit passengers. It’s called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request theirs via the official mobile app or website. Approval can take up to 72 hours, so get yours before you go.
The NZeTA is required for travel from 1 October 2019.
Visit immigration.govt.nz/nzeta to find out if you need one

Before you Return:
When do I need to return my campervan?
It’s really important that you return your campervan at your confirmed branch and drop-off time. Please refer to your rental agreement. If you want to change this time whilst still travelling you will need to get in touch with our Booking Hosts.

Do I have to return my campervan with a full gas bottle and fuel tank?
You must make sure your fuel tank and LPG bottle is full before you return your campervan. The fuel gauge must register as full and you must leave a receipt for the LPG bottle in the front seat showing that it has been filled within the last 24 hours. Additional charges will apply if this hasn’t been done. If you have prepaid your fuel [PPF] and LPG [PGO], or purchased the Express Return Pack, then don’t worry - just bring everything back empty!

Do I have to empty the waste water and toilet?
Yes. Please ensure that your waste water tank and toilet cassette are emptied at an authorised dump point found at most campgrounds prior to returning your campervan. 
Unless the Express Return Pack has been purchased, which includes the toilet and waste water emptying service.

Can we return our campervan before the branch opens?
Vehicles must be returned to the branch during branch operating hours. We request that customers collect or return their vehicle by 3.30pm at the latest.

What do we need to do prior to returning our maui motorhome?
Please ensure that rubbish is thrown away, the floor has been swept and that your campervan does look tidy before you return it. If it’s not returned in a respectable condition we may charge you a cleaning fee.  Please remember that smoking and pets are not permitted in your campervan and that a cleaning fee also applies to any smoking or animal related cleaning.

What do we do with our extra hire items?
Please leave any extra hire items on the front passenger seat of your campervan so that we know you have returned them safe and sound. Chairs and table should be left inside your campervan (at the rear of the vehicle).

What do we need to do prior to returning our Britz or Mighty campervan?
Please ensure that rubbish is thrown away, the floor has been swept and that your campervan does look tidy before you return it. If it's not returned in a respectable condition we may charge you a cleaning fee. Please remember that smoking is not permitted in your campervan and that a cleaning fee also applies to any smoking related cleaning.

New Zealand Branches:
Auckland:
Branch: Auckland Airport Branch
Address: 13 Manu Tapu Drive, Auckland Airport, Auckland, New Zealand
Distance From Airport: 900m

Free Phone Number: 0800 081 032 (within New Zealand)

Email: booking.britz@thlonline.com 

Opening Hours
Open 7 days a week
Open 8am to 4:30pm
Closed 25th December
Vehicles must be picked up and collected by 4:00pm

Christchurch:
Branch: Christchurch Airport Branch
Address: 159 Orchard Road, Christchurch Airport, Christchurch, New Zealand
Distance From Airport: 2.5km
Free Phone Number: 0800 081 032 (within New Zealand)
Phone Number: +64 (0)3 357 5624
Email: booking.britz@thlonline.com

Opening Hours
Open 7 days a week
Open from 8am to 4:30pm
Closed 25th December
Vehicles must be picked up and collected by 4:00pm

Branch Facilities
Toilet
Wifi
Tourist Information
Lounge area
Multi-lingual staff
Luggage storage

Queenstown:
Branch: Queenstown Branch
Address: 50 Lucas Place, Frankton, Queenstown 9300, New Zealand
Distance From Airport: 600m
Free Phone Number: 0800 081 032 (within New Zealand)
Phone Number: +64 (0)3 450 9510
Email: booking.britz@thlonline.com 

Opening Hours
Open 7 days a week
Open 8am to 4:30pm
Closed 25th December
Vehicles must be picked up and collected by 4:00pm
An additional location fee of NZ$95 applies to all motorhomes picking up or dropping off in Queenstown.
If the pick up and drop off occurs in the same city, only one location fee will apply.
Branch Facilities
Toilet
Tourist Information
Luggage storage

Do you provide airport transfers?
We currently only offer airport transfer from our Auckland Airport branch.  Please click here for details.
For all other branches you will need to make your own way to our branches.

On the Road:
Assistance Required:
What do I do if I have an accident in my campervan in New Zealand?
If you are involved in a motor vehicle accident whilst on hire, please follow this procedure:

(a) At the Accident Scene you must:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone us on (call 0800 788 558) with the accident details within 24 hours. We recommend a local sim to be able to contact us free of charge.

(b) At the Branch
1. You must produce your driver’s licence and provide a copy of the police report (if applicable) along with any supporting photographs.
2. You may be required to pay the cost of any Damage to the campervan (if applicable, in accordance with Vehicle Damage - Liability and Liability Reduction Option clause) and any other amount due in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. You will need to pay us the daily rental rate for the period the vehicle is off fleet for accident repairs [demurrage].
4. One of our Local Host will ensure the Motor Vehicle Accident Report is completed clearly and accurately, and signed by you.

(c) Exchange Vehicle
1. The availability of an exchange vehicle is not guaranteed; providing a replacement campervan to complete your holiday is subject to availability, your location, accident liability and remaining hire duration. Additional charges may also be incurred (see below).
2. If a replacement campervan is required as the result of an accident, you will be responsible for making your own way to the nearest branch or pickup location, at your own cost.
3. We may offer you the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange vehicle to your location.
4. You will need to pay for any costs relating to delivery of an exchange campervan as a result of any single Vehicle accident. This charge applies irrespective of any Liability Reduction Option taken.
5. If an exchange vehicle is provided, any Liability Reduction Option purchased at the commencement of the Rental Period may, at our discretion (including where it considers the exchange vehicle is at risk of damage) be terminated with effect from the date of provision of the exchange vehicle (and you will not be charged the additional per day charge in respect of the Liability Reduction Option from that date). If we exercise our right to terminate the Liability Reduction Option, a Liability Deposit will be required to be paid by the Customer at the time of provision of the exchange vehicle. If you did not purchase the Liability Reduction Option at the commencement of the Rental Period and paid a Liability Deposit, the Customer acknowledges that a new Liability Deposit will be required to be paid for the exchange vehicle.

(d) Time Frame for Settlement of Customer Liability Claims
1. We shall use our best endeavours to ensure that any money due back to you is forwarded as quickly as possible, however third party claims can take months or even years to resolve. We cannot force the destiny of these claims, and we ask that you acknowledge that handling of these claims is up to our Insurer and the third party, whether they be insured or not.
2. We agree to refund any Liability Deposit within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Liability Deposit refunds please contact the Claims Department on 0064 9 255 0620 during office hours.
4. We ask that you agree to provide all reasonable assistance to us in handling any claim including providing all relevant information and attending Court to give evidence.

Important Note: Under no circumstances should you attempt to start or drive a vehicle that has been involved in an accident, damaged by rollover, water submersion or any other means without permission from us.

What if my campervan needs repairs?
Repairs up to $100 may be effected without authorisation and will be reimbursed upon presentation of a receipt provided that you were not directly responsible for the damage. For amounts over $100, we will need to be informed in advance. Receipts must be submitted for any repair or the claim will not be paid.
Please contact our On Road team [0800 788 558 in New Zealand and 1300 850 805 in Australia] as soon as possible after any issue does arise as our friendly On Road team are often able to offer timely solutions. (We recommend a local sim to be able to contact us free of charge.)

Do you provide assistance while we are on the road in New Zealand?
Yes, we do. Our friendly On Road Care team is available 24/7. Please phone toll-free at any time within 24 hours to give us the opportunity to solve the issue. We do not accept liability for any claims submitted after this period.
On Road Care NZ: 0800 788 558 (we recommend a local sim to be able to contact us free of charge)

Where to Stay:
Do I need to stay at campground/holiday park?
Provided the campervan you have rented has toilet facilities on board you are allowed to 'freedom camp' in designated sites. Please obey local signage and regulations, and ask at local information centres [look for blue i-SITE signs or visitor information signs in each town] for suitable places to stay. Please do be aware that you may be fined for 'freedom camping' in non-designated areas.

To fully charge your campervan's auxiliary [house] battery you will need to plug the vehicle into 240V mains power regularly.  We recommend you stay in holidays parks to charge the battery at a minimum every second night.

We recommend downloading the thl Roadtrip app for android or iPhone - you'll get up to date information on where to stay, places of interest on the road, as well as helpful locations such as public bathrooms, dump stations & supermarkets.

How long can I 'freedom camp' for?
If you plan on freedom camping, your camper needs to be Certified Self Contained. How long you freedom camp depends on what facilities you wish to use in your campervan. The more equipment you use the quicker you will use the available charge on your house battery. To prolong your freedom camping experience, try to keep the fridge closed as much as possible. A good tip is to keep the fridge filled, even by using recycled bottles filled with water, and turning the fridge to a lower setting. Parking the vehicle in the shade can also reduce power consumption. 
We recommend plugging in and recharging your house battery every second night at a powered site to maintain the lights, fridge and water pump.

Why do I need to go to a campsite?
Campsites offer facilities to empty your waste water and toilet cassette, and many also offer laundry facilities to refresh your towels and sheets. 
To fully charge your campervan's auxiliary [house] battery you will need to plug the vehicle into 240V mains power regularly.  We recommend you stay in holidays parks to charge the battery at a minimum every second night.

Do we have to book campgrounds in advance of our arrival?
If you are travelling during peak periods such as school holidays, public holidays and long weekends, it is best to book your campground in advance to avoid disappointment. 

Dump Stations:
How often should we dump our waste?
When it comes to the disposing of your waste , it is vital to ensure this is done in a safe and environmentally friendly way. We recommend you dump your black water (contents from the toilet cassette) and the grey water (water from the shower and sink) every 2 or 3 days, most holiday parks have dump stations available to their guests.

Ferries in New Zealand:
Do I need to book a ferry crossing in New Zealand?
As New Zealand is made up of two main islands, it will be necessary for you to book a ferry crossing if you are travelling from the North to South Island or vice versa. It’s super convenient, all you have to do is drive on, enjoy the scenic cruise and then drive off. Ferry crossings take approximately three hours with several sailings each day.
This will actually give you an enjoyable break from driving - it's a spectacular ferry crossing between Wellington in the North Island and Picton in the South Island. In fact, you are bound to see some scenic highlights along the way - Wine Spectator magazine calls it "one of the most beautiful ferry rides in the world". Lap up the views from the ferry decks of the beautiful Wellington Harbour, the rugged North Island coastline, and the aquamarine Cook Strait and stunning Marlborough Sounds. You can even have a meal or keep the kids entertained with new release movies if needs be. The Club Class lounge is an option if you feel like treating yourself to a private lounge with couch seating, complimentary newspapers, magazines and refreshments.
It's best to check-in around 60 minutes prior to departure when you're crossing with a campervan. We can take care of your ferry booking once you have decided what day and time will suit you best. If you're wondering how much the ferries in New Zealand cost, this will depend on the length of your campervan or motorhome.
We recommend that you book well ahead of your holiday, especially if you are travelling during the November to March summer season or over busy events. Please contact our Booking Hosts if you wish to book your ferry crossing.

Toll roads:
Toll roads in New Zealand
Please refer to the link for information regarding toll roads in New Zealand and how to pay for this https://www.nzta.govt.nz/roads-and-rail/toll-roads/toll-road-information/

Vehicle information:
Safety & Driving:
Do I need a special driver's licence to drive in New Zealand?
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English, it must be accompanied by an accredited English translation. The translation must be provided by an authorised translation service or a diplomatic representative at a high commission, embassy or consulate, or the authority that issued your overseas licence (an International Driving Permit may be acceptable as a translation if in English). At an additional cost a translation can be arranged for you at the branch upon pick up.

Can a child seat or booster seat be fitted to the vehicle in New Zealand?
Yes, on the forward-facing vehicle seat located behind the driver only. Child and booster seats cannot be fitted to the front passenger seat, or rear-facing vehicle seat in any of our vehicles.
Children aged from birth to approximately four years (birth - 18kg) must use a child seat.
Children aged between four and seven years (15 - 36kg) must use a booster seat.
We strongly recommend any child restraints are pre-booked. Please see our Local Hosts at branch or call us for further assistance.
Temporarily unavailable for Auckland pick-up.

Can we bring our own child seat or booster seat when we hire a campervan in New Zealand?
Yes, however the child or booster seat must have one of the following approved standards:
AU/NZ Standard, European Standard, American Standard restraint that complies with New Zealand law is acceptable to use in New Zealand.

Are there restrictions on where we can drive the campervan in New Zealand?
Campervans can only be driven on sealed/bitumen or well-maintained roads.  The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and major tourist attractions. Should you wish to travel on an unsealed road that is greater than twelve kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss.  Vehicles shall not be driven on:
Skippers Road (Queenstown)
Crown Range Road (Queenstown)
Ball Hut Road (Mt. Cook)
Ninety Mile Beach (Northland)
North of Colville Township (Coromandel Peninsula)
Vehicles are not permitted on all ski field access roads in both the North and South Islands from 01 June to 31 October. This means you cannot drive your vehicle up to a ski field car park and/or any part of the access road to the ski field.
You will be responsible for all damage if travelling on these roads.
Should you breach the road restriction rules by taking a vehicle on a restricted road, a fee of $300 on each occasion that is identified will apply.

Can you restrict where the campervan can go due to certain conditions?
We value your well being, and for safety purposes, we reserve the right, at our sole discretion, to restrict vehicle movements in certain areas due to:

• adverse road or weather conditions; 
• the distance to nominated destinations in relation to the length of the hire period; and 
• any concerns we, our employees or agents may have regarding driver experience or ability. 

We will advise you on pick-up of any travel restrictions known at that time.

Are there speed restrictions on my campervan?
For your safety the speed limit on the 2/3 berth campervans are 100km/h and 90km/h for the 4/6 berth campervans.

Where do babies / infants sleep in the campervan?
Unfortunately most portable cots do not fit in our vehicles. We recommend children sleep in the lower dinette-converted beds. Our vehicles are not fitted with child safety barriers for top bunk / overhead beds.

How old do I need to be to drive and is there a maximum age?
Drivers must be 21 years of age or over, except if the rented vehicle is a Britz Action Pod, Mighty Highball or Mighty Double Down; drivers must be 18 years of age or over.
There is no maximum age as long as you have a valid driver's licence.

Can I fit a portable cot in the camper?
Most portable cots do not fit in our vehicle. We recommend children sleep in the lower dinette-converted beds. Our vehicles are not fitted with child safety barriers for top bunk / overhead beds.

What is the maximum speed I can drive with snow chains on in New Zealand?
The maximum speed you can drive with snow chains on is 20km/hr.

How often do I need to check my snow chains once fitted?
After driving 50 metres you will need to check your snow chains are still fitted correctly.  If the snow chains are ok, continue to drive at a maximum of 20km/hr.  If they are not ok, readjust the snow chains or contact On-road assistance on 0800 788 558.

Where should I not use my snow chains?
You should not use your snow chains on any sealed or gravel roads that are not covered in snow or ice. As soon as there is no snow on the road, the snow chains must be removed to prevent damaging the tyre.

Who do I call if I need help fitting my snow chains?
Please call the 0800 number provided on your key ring and our friendly on road team will assist you, alternatively there is a video on your in vehicle device which has a snow chain demonstration. 

What is the cost if I damage the vehicle due to incorrectly fitting the snow chains?
Damage costs start from NZ$150 for the replacement of damaged snow chains and NZ$600 per damaged wheel arch.

Where would I find snow chains in my vehicle?
If your vehicle has been supplied with snow chains they will be stored in the external storage compartment.

Who do I call if I need help fitting my snow chains?
Please call the 0800 number provided on your key ring and our friendly on road team will assist you, alternatively there is a video on your in vehicle device which has a snow chain demonstration.

What is the cost if I damage the vehicle due to incorrectly fitting the snow chains?
Damage costs start from NZ$150 for the replacement of damaged snow chains and NZ$600 per damaged wheel arch.

Where would I find snow chains in my vehicle?
If your vehicle has been supplied with snow chains they will be stored in the external storage compartment.

How can I check the New Zealand weather conditions and road closures/openings
You can call 0800 4 Highways (0800 444449) or check online at www.nzta.govt.nz/traffic

About your campervan
Do I need to bring a plug adaptor?
The vehicles are equipped with AU/NZ electrical sockets, so if you are coming from overseas you will need an adaptor. Plug adaptors may be purchased at the airport terminal or from our branch.

Will my campervan have a television?
Television is not included in your package. However there is an LCD screen with built-in DVD player in some campervans.

Can I recharge my laptop in the vehicle?
Yes, however you will need to be connected to a 240V power supply and simply use a power socket in the vehicle.

Can my campervan in New Zealand carry a bike rack ?
Yes, a bike rack can be fitted to selected New Zealand campervans picking up in Auckland, Christchurch or Queenstown only at an additional charge, however this needs to be booked 48 hours in advance. Maximum weight for bikes transported on our bike racks is 15kg per bike. Please refer to our additional hire items. Hire of bikes is only available with pick-ups and drop-offs in Christchurch.
Due to weight restrictions, e-bikes are not permitted to be transported on our bike racks.

How do I empty the toilet?
Please have a look at our Campervan 'how to' video clip for Operating the Toilet. 

The toilet in your vehicle has a cartridge underneath that catches the waste. The cartridge requires a toilet chemical to break down the waste and keep it odour free. These toilet chemicals can be purchased for $2.50 each from our branch. 

We recommend you empty the toilet cartridge every 1 - 2 days (at an authorised dump point) and place a new chemical inside after emptying.  The toilet cartridge is located in a lockable compartment outside the vehicle, adjacent to the bathroom.  Under the toilet cartridge are wells that collect any overflow of waste.

These wells are dry and clean when you collect your vehicle from our branch. They need to also be returned this way.

There are several steps you can take to avoid any overflow of waste into these wells.

• Always make sure the toilet shutter is fully open when you use your toilet.  If it is not open the waste will seep around the cartridge instead of going into your cartridge. The waste will then end up in the wells underneath.
• Always ensure the toilet shutter is fully closed when not in use. Just the motion of driving can cause waste to spill over the top outlet. This spillage will end up in the wells below. 
• After emptying the toilet cartridge, ensure the cartridge is pushed in all the way, and then adjusted back so it sits flush behind the plastic lip. If the cartridge does not line up properly with the toilet shutter, waste will end up seeping aroWill my campervan have a power socket?und the cartridge and underneath into the wells.
• Empty the toilet every 1 – 2 days and before driving. A full cartridge will overflow through the top seals and seep around the cartridge and into the wells underneath.
• When you empty the toilet, check the wells underneath for any overflow. Wash and dry wells if there is any waste in them.

If the wells under the toilet cartridge are full, you will get overflow of waste coming into the bathroom floor area. This can be quite unpleasant for the hirer and our branch staff on return of the vehicle.

If you do not maintain the toilet during your hire and either the wells or cartridge are returned full, you will be asked to clean them or charged a $125 toilet cleaning fee.

Will my campervan come with a hair dryer?
No, we don’t provide personal equipment like hair dryers or shavers

Will my campervan have an iron and ironing board?
No, we do not provide irons or ironing boards. However you will find most campgrounds do have laundry facilities.

Will my campervan have a tow-bar?
No, our campervans are not equipped with tow-bars.

Will my campervan have wheelchair access?
Unfortunately no, there is no access for wheelchairs and there is limited space inside.

Can we rent a generator or bring our own?
No, as we do not allow generators to be used with our vehicles.

Will my campervan come supplied with tea and coffee?
We do not provide any food or drink with your campervan.

Do I need to bring my own bedding?
There is no need to bring your own bed linen.
We supply sheets, pillows with pillow cases, duvet and duvet cover for each bed. Additional bedding can be collected and additional duvet and cover may be added to your extra hire items at a nominal cost.

Can we bring our pet with us on holiday?
If you are travelling in a Britz or Mighty campervan you can bring up to 2 well-behaved, registered dogs or cats on holiday. 

A pet service fee of $299 will apply.

Pets must have been treated for fleas and be controllable. We recommend that you plan ahead, checking that dogs are permitted at your intended destinations and campgrounds in advance. At pick-up and drop-off, we appreciate you ensuring that your pet is secure on a lead and is supervised by an adult outside of our branch. Please check that your furry friends are clean and dry before entering the campervan and don't leave your pet unattended in the vehicle. While travelling, you must safely restrain your pets in the rear of the vehicle, avoiding the possibility of distracting the driver.

Please note that costs arising from damage and soiling caused by pets is not covered by the liability reduction option. These costs are the responsibility of the hirer.

If you are travelling in a maui motorhome animals are not permitted, with the exception of registered guide dogs, and permission needs to be arranged prior to rental. If an animal is allowed in your campervan additional fees may be applied to deep clean the interior.

How does the diesel heating work in New Zealand?
There is a video about operation of both gas and diesel heaters in our Campervan 'how to' section.

Our In Vehicle Tablet also includes information about operating your diesel heater.

A minimum of 11.5 volts is required on your auxiliary [house] battery for ignition, there needs to be more than a quarter tank of diesel in your fuel tank. Turn dial to full for 5 minutes before resetting to a moderate temperature. Generally it will take 1 litre of diesel to heat your motorhome for 4 hours, to a moderate temperature.

If you have problems please contact our On Road Assist team, phone 0800 788 558. (We recommend a local sim to be able to contact us free of charge.)

How long will the gas bottle last?
Gas bottle sizes and gas operated equipment differs with different campervans. Campervans with gas operated cooking, heating and water systems will use gas quicker than campervans with only gas cooking. If you run out of gas, you can swap a bottle at many service stations, The Warehouse, Mitre 10 and other outlets.  If you have Pre Purchased Gas or the Express Return Pack then you don't need to return your campervan with a full gas bottle.

How many towels are included in the campervan?
We provide 1 towel per person. These towels are bath towels, and a shower mat is also included for the toilet / shower vehicles. All vehicles come with a tea towel as part of the kitchen general living equipment.

There are seven of us but one is a baby, can we book a 6 berth?
No, there are only 6 seat belts available in a six berth. Each person in the vehicle needs to have their own seatbelt, children need to be restrained in an approved child or booster seat.

Can we plug the camper into a normal house power outlet?
Government regulations do not allow for connection directly into a standard 240V plug in a house or garage with a 3 pin plug. There is the possibility of overheating and fire at the plug if demand for power is high from the campervan, such as the use of toasters, kettles etc. all at the same time. If a fire occurs as a result of plugging directly into a house, you will be liable for any damage. Campgrounds use a 3 phase source of power supply, your vehicle is equipped with this and you can plug directly in to mains power at any campsite.

How much tread depth should vehicle tyres have?
Vehicles under 4.5 tonne gross vehicle mass are legally required to have at least 1.5mm of tread remaining in all the principal grooves (i.e. the wide main grooves in the centre part of the tread).

These grooves have tread wear indicators in them and the tyre should not be worn so much that the tread wear indicators contact the road.

Our minimum allowed tread depth is 3.0mm, double the legal limit.

Other countries have very similar minimum tread depth requirements. 1.5mm or 1.6mm is well accepted globally as the minimum allowable tread depth for passenger and van tyres.

How long will my house [auxiliary] battery last?
It all depends on a number of things for example, use of lights, entertainment systems and the number of times the fridge is opened. Some of our vehicles have solar panel backup, which helps restore the living area battery when parked, but can’t keep up if everything is operating. A general rule of thumb is that if you drive a few hours every day, the alternator will help give the battery a top up charge. If you flatten the battery completely in the living area it will not affect the driving battery, however you will need to plug the vehicle into 240V mains power for the battery to fully recharge. We recommend you stay in Holiday Parks to charge the battery at a minimum every second night.

What works when my campervan is not connected to a 240V power supply?
When the auxiliary (house) battery has a healthy charge [11-14V] the following equipment will operate:

• fridge
• lights
• water pump
• entertainment

along with ignition for the water heater and diesel heater.

The following require a 240V power connection to operate:

• electric jug
• microwave
• 240V electric sockets

What is the storage capacity in my campervan?
All vehicles have storage compartments, however we suggest that you travel with soft foldable cases as there is no room to store large hard cases.

Do you offer Wi-Fi for my hire in New Zealand?
No.