Terms and Conditions
Terms and Conditions
Terms like ‘us’, ‘we’, ‘our’ in the below agreement stands for ‘Rentcampervan.co.nz’.
The following terms relate to the booking service provided to you by RentCampervan .co.nz which is owned and operated by Road Trip Holidayz Limited. These terms may be changed at any time at our discretion. You agree to these terms with us for booking service, in addition to the terms of the rental agreement by Third Party Provider.The merchant name on your statement will appear as 'Road Trip Holidayz Limited'.
Terms of booking on this website
The following terms relate to the booking service provided to you by us. Booking service includes booking made using this website or via electronic communication provided by us and the facility to enter into transactions with certain parties whose content appears on the site. You agree to these terms with us in respect of the booking service. We are not the supplier of campervans for rent or other travel related services in New Zealand booked using our service. You separately agree to the terms and conditions under which a vehicle rental or other travel related service is supplied to you by your chosen third-party travel provider/campervan supplier (“Third Party Provider”).
Information Disclaimer
Various kind of information (vehicle details, rates, vehicle insurance etc) is displayed on this website and in our electronic correspondence. While we have taken every precaution to ensure that the content on this website and/or electronic correspondence sent is both current and accurate, errors can occur. RentCampervan.co.nz assumes no responsibility or liability for any errors or omissions in the content of this website (including vehicle price and details) and our electronic correspondence. The information contained on this website and our electronic correspondence is provided on an ‘as is’ basis with no guarantees of completeness, accuracy, usefulness or timeliness and without any warranties of any kind whatsoever, expressed or implied. We cannot guarantee this website is free of errors or omissions and retain the right to update or change the information when it has been published in error.
On very rare occasions, a rate or information related to a campervan/vehicle may be displayed incorrectly on our website and/or our electronic correspondence due to our, or a Third Party Provider’s error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed with the new rate or cancel the booking. Also, All the information about the vehicles that is displayed on our website is provided by Third Party Provider. We take utmost care that information is as accurate as possible however, we are not responsible if the vehicle details or any of the feature (one or more) do not match with the vehicle that was provided to you by Third Party Provider.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage or for any accident, injury, delay or loss of enjoyment arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
Your rental and use of a vehicle booked through our site will be governed by the terms of the rental agreement with the Third Party Provider. The rental agreement and any other documentation provided to you by the Third Party Provider is between you and the Third Party Provider and we will not be liable to you or to any third party in any way in relation to that agreement or your vehicle or rental service where your booking has been properly processed by us. We are not responsible or liable to you for (i) the acts or omissions of the Third Party Provider in respect of your booking or in the course of delivering the rental service to you; or (ii) any disputes in respect of your booking with that Third Party Provider or their service, except in each case to the extent that responsibility for those matters may be imposed on us by applicable law. While we will make reasonable efforts to ensure we are representing only reputable Third Party Providers, we make no warranty about the fitness, suitability or safety of any Third Party Provider’s product or service and are not responsible for the quality, fitness or hygiene of (or presence of any virus in) any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant Third Party Provider at the earliest possible time. This will allow the Third Party Provider to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our Third Party Provider. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a Third Party Provider. Where we are liable to you under our terms and conditions, our total liability to you will be limited upto the deposit amount (paid in NZD) that we received from you to confirm your booking. Again, we strongly recommend that you take out travel insurance.
In the event Third Party Provider cancels the confirmed booking due to campervan being severely damaged (for example due to an accident caused by the previous hirer) or sudden mechanical failure and cancels the confirmed booking, our liability is limited to a refund of the deposit amount you paid at the time of vehicle booking.
Note: We will make reasonable efforts to find an alternate campervan for you from other Third Party Providers but during peak season or due to short notice this may not be possible and in such case, our liability will be limited to refund of the deposit amount you paid at the time of vehicle booking.
Booking Process
There are two ways of booking via our website - ‘Request Booking’ and Request Quote’
Request Booking
Most campervan booking agents does not have live availability on their website. When you request booking via the ‘Request Booking’ option on our website and pay the deposit, we check the availability of the vehicle with Third Party Provider. If the campervan you requested to book is available, we confirm your booking and accept your deposit amount paid while making the booking. Once the booking is confirmed and an acknowledgement email is sent to you about the same, the deposit will become non-refundable and all terms and conditions will apply. Confirmation vouchers are usually emailed within 24 hours of the booking made.
Please Note: Confirmation vouchers for bookings made on a weekend will be emailed on Monday (by 5:30pm NZ time). In such cases, if your booking is confirmed, our team will notify you via email that your booking is confirmed and a confirmation voucher will be sent to you soon.
Balance payment of the booked vehicle will need to be paid as per the terms and conditions of the Third Party Provider. Upon receipt of booking confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, it your duty to have read the terms and conditions of the vehicle you wish to rent.
In case the vehicle is not available, we will provide you the option of choosing an alternative vehicle that may be available or refund the full deposit amount. The alternate option may have higher deposit amount and rental price and you agree to pay the difference in deposit and rental price if you proceed with the alternate option. Once you pay the deposit amount for alternate option or send us an email which says you are okay to proceed with the alternate option, we have right to charge your card for the deposit amount. Please note that the refund of deposit may take up to 8-10 weeks depending on your bank.
Important note: It will be customer's responsibility to check all the details like pickup/drop off date, location etc before proceeding with the booking. Road Trip holidayz/Rentcampervan.co.nz is in no way resposnsible if customer misses on double checking such details and agrees to the booking by making the payment.
Request Quote
When you request a quote via our website, we check the availability and send you a quote accordingly. Please note that the availability of vehicle and quoted rates are valid only at the time of quoting and we cannot guarantee the availability of the vehicles or quoted rates when you request to book by paying the deposit. Please note that the deposit once paid will become non-refundable (unless the vehicle is not available and the customer does not want to proceed with the alternate option) and all terms and conditions will apply. Balance payment will need to be paid according to Third Party Provider Terms and Conditions. Upon receipt of booking confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. It is the renter's responsibility to fully understand the terms and conditions provided on our website.
Important note: It will be customer's responsibility to check all the details like pickup/drop off date and location and other details before proceeding with the booking. Road Trip holidayz/Rentcampervan.co.nz is in no way resposnsible if customer misses double checking such details and agrees to the booking by making the payment.
By using our booking service or website, you acknowledge and agree that we may earn a commission, revenue share, technology service provider fee, or marketing fee from bookings and other transactions made through our platform.
Note: All booking deposits are non-refundable.
Balance Payment
Balance Payment is the amount we take on behalf of Third Party Providers.
The balance payment due date depends on the terms and conditions of the Third Party Provider whose vehicle you have booked. Please read the payment terms carefully before proceeding with the booking. Cancellation fees will apply as per Third Party Provider’s policy. We reserve the right to charge your credit/debit card for up to the full amount of the balance payment (as per cancellation policy) and/or cancellation charges plus the credit/debit card surcharge if the booking is confirmed and the balance amount and/or cancellation charges have not been paid by the due date.
Credit card surcharge
We accept Visa, MasterCard, and bank transfers (NZ$ only). A credit card surcharge fee of 2.1% is applied on any transaction done on this website. For rentals in New Zealand, we accept only NZ$ for all bookings.
Amendments
RentCampervan does not charge administration fees to make amendments to the booking for the first time but further amendments will be chargeable at $100 per change.
The Third Party Provider may have additional fees and charges for booking amendments that may also apply. If the booking amendment results in increased deposit amount and/or rental price, the customer will be liable to pay the difference in the deposit and/or rental price. If the booking amendment results in lower deposit amount and/or rental price, the difference in deposit amount will not be refunded(it cannot be used towards remaining rental charges) and the customer may still need to pay the original rental price. We reserve the right to charge your credit/debit card for up to the full amount of balance payment and difference in deposit amount plus the credit/debit card surcharge if the booking is confirmed and the required amount has not been paid by the due date. Please note that amendments to the booking may not always be guaranteed and are subject to approval by RentCampervan and Third Party Provider.
Amendments can only be requested 15 days prior to the pickup date and should be requested in writing at bookings@rentcampervan.co.nz.
Please note that some Third Party Providers treat an amendment as a new booking under their terms and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). In such cases, we will let you know change in rental rate before proceeding with the amendment.
Cancellation & Refund
If cancellation of confirmed booking is initiated by the customer, deposit paid for that booking will be non-refundable. Cancellation fees and charges are on top of the deposit amount and will be applicable as per the Third Party Provider’s terms and conditions. We reserve the right to charge your credit/debit card for up to the full amount of balance payment (as per cancellation policy of Third Party Provider) and/or cancellation charges plus the credit/debit card surcharge if the booking is confirmed and the balance amount and/or cancellation charges have not been paid by the due date.
If the cancellation of confirmed booking is initiated by Third Party Provider because of the circumstances beyond their control, for example, a catastrophic breakdown of vehicle while on hire with another customer which cannot be repaired, Third Party Provider if possible will arrange for alternate vehicle. If Third Party Provider is unable to arrange alternate vehicle, we will try our best to get you another vehicle from another Third Party Provider. During periods like peak season, we might not be able to provide alternate option. In such circumstances we shall only be liable to provide a refund to you for the deposit amount paid at the time of booking.
In the event of receiving email/whatsapp message from customer about possible cancellation of their confirmed booking (for example, customer says he/she/they might have to or would like to cancel the booking), we reserve the right to charge customer’s card for the cancellation fee (if applicable) as per Third Party Provider’s cancellation policy. This amount will be adjusted against the total cost of the booking if customer decides not to cancel the booking. Booking once cancelled cannot be reversed and cancellation charges apply as per the cancellation policy.
In the event of no show, we reserve the right to charge customer’s card for any due/balance amount to the vehicle supplier. This amount will then be forwarded to the vehicle supplier as No-Show fee as per their (Third Party Provider) policy.
Sometimes a booking may need to be cancelled because of circumstances beyond either party’s control. For example, a weather event, public health event (including epidemic / pandemic), medical emergencies, strike, terrorist act, governmental, regional or local authority restrictions (such as restrictions on movement due to the COVID-19 pandemic) or a change in law. If this occurs, we may provide you, at our sole discretion, a credit voucher for the deposit amount. If balance amount has also been paid, a credit voucher or refund for the balance amount is not guaranteed and will be at the sole discretion of Third Party Provider.
You agree to address and resolve any disputes regarding refunds or cancellations related to your booking directly with the Third Party Provider. This applies whether the dispute is initiated by you, the Third Party Provider, or arises from circumstances beyond the reasonable control of either party, including government travel restrictions, the COVID-19 pandemic, or the insolvency of the Third Party Provider. Once payment for your booking is made, you must not attempt to reverse or cancel the payment through your card issuer or its agents without our prior consent.
Unless a refund is required by law or the liability is directly caused by our breach of these terms or our negligence, we will only be responsible for providing a refund to the extent that we actually receive the funds from the relevant Third Party Provider. If a refund is due to you from a Third Party Provider, we will make every effort to assist you in claiming those funds from the provider.
In any given circumstances we are liable upto the deposit amount only for refund.
We are not responsible (including in negligence) to you for any failure or delay on the part of any Third Party Provider in providing travel products to you where the booking has been properly processed.
Terms of Use for credit note issued (if any):
1.The credit note for deposit amount (if issued) can be adjusted only against the deposit amount of your new booking. Same applies for the balance amount.
2. In case the credit note for balance amount is issued, credit note can only be used to make new booking with the same campervan supplier (company) as originally booked.
3. Credit note for the deposit and balance amount are non-transferable.
4. New bookings should be made under the same name as the original booking.
5. The credit notes can be used for single booking only and not across multiple bookings.
6.Deposit and balance amount for new booking should be equal to or higher than the current amounts. If any or both the amounts are less than the credit amount, there wont be any refund for the difference amount however if the new deposit or balance or both the amount is higher than the amount in credit note, the difference in amount needs to be paid.
In the event that the vehicle you request to book (either by requesting to book online, by paying deposit as per our quote, on the phone or live chat) is not available and/or you do not want to proceed with the alternate option provided by us, we will process the refund for the amount paid (only if your booking has not already been confirmed). Refund may take up to 8-10 weeks to show in your account depending on your bank.
Credit Card Dispute Fee
Request for refund or disputes must be directed to us in writing at bookings@rentcampervan.co.nz. We store a case history for every client that includes:
• Detailed notes from all phone calls
• Live Chat messages / WhatsApp messages
• Email text
Any request for refund or disputes that are directed to credit/debit card issuer/merchant (or other third party) will be chargeable to you at $150 (administration fee)by us if found in favour of RentCampervan.co.nz. It takes us significant time to compile a case history to send it as a dispute response to credit/debit card issuer/merchant (or other third party). RentCampervan reserves the right to charge your credit/debit card for the amount of the aforementioned administration fee in relation to the dispute.